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Job Title: Customer Service Rep/Manager Salary: N/A / Yearly
Location: Ann Arbor, MI Type: Full-Time
Zip Code: 48104

Description:

The Customer Service rep will oversee the daily operations and activities of assigned staff in the call center. Ensuring adherence to all policies and procedures and assisting personnel on operating problems, exceptions and adjustments. Coaches, counsels, trains and develops current and new staff members to meet or exceed minimum performance standards.

? Approves non-routine or exception transactions.
? Observes and ensures compliance with established internal operational standards and government regulations to successfully pass the branch internal audit.
? Ensures appropriate branch cash supply, orders currency, prepares currency shipments and verifies money shipped to the branch.

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