Job Title: Customer Service Manager	Salary: N/A / Yearly
Location: Toledo, OH	Type: Full-Time
Zip Code: 43623

Description:

Duties and Responsibilities:

? Manage and coordinate daily activities within the customer service department
? Serve as a supervisor to customer service representatives
? Develop CS policies and procedures that ensure consistent and satisfying service
? Oversee order processing, subscription notifications and invoicing
? Maintain customer pricing, terms, and conditions
? Develop rapport and relationships with customers
? Resolve and follow up on complex customer issues
? Recommend and implement necessary CS applications/software
? Provide weekly reports and documentation to management on important customer issues
? Assist management with customer analysis

Qualifications / Skills:

? Minimum 3-5 years of customer service management or equivalent experience
? Familiarity with call center/CS applications/software
? Proven problem-solving skills and the ability to multi-task
? Strong organizational, written, and verbal communications skills
? Ability to work at an individual and team level
? Strong computer skills with MS Office experience
? Bachelor?s degree desired

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