Job Title: Customer Service Manager	Salary: N/A / Yearly
Location: Miami, FL	Type: Full-Time
Zip Code: 33130

Description:

Responsibilities:

- Generate courtesy calls to customers to improve retention.
- Respond to customer calls, handle general billing inquiries and resolve any issues.
- Execute special projects for clients and follow-up with other departments and clients after completion.
- Manage email database and coordinate changes to broker database with research.
- Handle all upgrades and downgrades, along with all associated paperwork and provide training to new clients over the phone.
- Reconcile (annually) customer billings by ensuring that service provided matches billing.
- Coordinate with parent Company Accounting Department to ensure proper account set-up, coordinate invoicing and apply changes to credit cards.

Requirements

- Bachelor

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