Job Title: Customer Service Account Representative
Location: Washington, District of Columbia
Zip Code: 20009

Description:

I. PURPOSE OF JOB
* Supervises no staff.
* Provides support for quality and success of programs.
* Uses data from proposal review to identify program support and technical assistance needs.
II. DUTIES AND RESPONSIBILITIES
* Receiving and placing telephone calls regarding contract management, government relations, and other RIF National related topics.
* Providing technical assistance by telephone.
* Maintains solid customer relationships by handling questions and concerns with speed and professionalism.
* Regularly updates and maintains data.
* Communicates problems and issues to Unit Manager.
* Research skills to trouble shoot customer problems with software
* Travel to provide on-site technical assistance throughout the year as needed and directed by unit manager.
* Participate in workgroups/special projects as needed.
* Attend one professional development/content conference.
* 5%-10% travel required.

III. KNOWLEDGE, SKILLS AND ABILITIES
* Education: BA/BS degree preferred.
* Prior direct educational service preferred
* Prior customer service and general business office experience desired.
* Ability to work under pressure and manage multiple tasks.
* Able to set appropriate priorities, respond to changes, and demonstrate flexibility in dealing with daily demands.
* Proficient with computer operations and data entry experience.
* Strong interpersonal communication skills to support team efforts and needs of the organization.
* Orientated toward accuracy and service to customers.

Salary Range 33K - 36K

Report this job to Get Customer Service Jobs

Protect your privacy online when applying to jobs. Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more here »

Some Jobs by SimplyHired