Job Title: Credit/Collections Rep - English and Spanish Bilingual - US Cellular	Salary: 00.00 / Yearly
Location: Tulsa, OK	Type: Full-Time
Zip Code: 74146

Description:

Want to work for the BEST?

US Cellular was named OKLAHOMA'S #1 BEST PLACE TO WORK!

COME AND SEE WHY!

JOB FAIRS -
Wednesday, May 30th from 2-6 p.m.
Wednesday, June 12th from 2-6 p.m

Location: 4700 S. Garnett, Tulsa, OK 74146

Responsible for collecting delinquent customer accounts based upon company guidelines and addressing customer inquiries and issues related to Financial Services or general service activity.



Responsibilities


Initiates outbound calls to customers with delinquent accounts to obtain commitments to pay, ensuring Financial Services goals are achieved.
Enters suspends, disconnects and reconnects through the billing system in accordance with company and market policies.
Researches customer issues where required and follows up with customers as quickly as possible to resolve problems.
Receives inbound calls from customers inquiring on billing, account balance, and payment information, and general service issues.
Assists in other tasks or projects as assigned.
Receives inbound calls from customer with past due accounts, collecting payment or negotiating payment arrangements to bring their accounts up to date.




Qualifications


High school diploma or state equivalency certification required; college degree preferred.
Cellular experience preferred.
Minimum of 2 years of Collections experience preferred.
Customer Service experience preferred.
Experience in an automated high volume collections environment preferred.
Experience with predictive dialing technology preferred.
Experience with Windows based PCs, including general office software knowledge required.
Ability to remain flexible and adaptable in a fast-paced environment required.
Effective organizational, decision making and interpersonal skills required.
Excellent verbal and written communication skills required.
Available to work varying shifts required.

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