Job Title: Bi-Lingual English/Spanish Customer Service Representative
Location: West Valley City, Utah
Zip Code: 84120

Description:

Now Accepting Your Ideas.

Why? You're the best at what you do, and that's something Verizon Wireless can relate to. We're the market leader in wireless communications, keeping our customers happy by hiring the very best people to serve them. You belong on our team.

Responsibilities

We're looking for an enthusiastic individual who can respond to a high volume of inbound customer calls; research and resolve billing and service equipment issues; provide information on our products and services; and demonstrate our commitment to customer service by following up on calls and ensuring superior results. You also have to quickly analyze customer concerns and needs while balancing company revenue concerns.

Qualifications

This Full Time position calls for a team player who can also work independently with minimal supervision. Along with computer proficiency in Word and Excel and strong keyboard skills, you must have significant customer service and on-line customer contact experience, the ability to analyze and resolve problems and excellent communication skills. An associate's or bachelor's degree is preferred. Bilingual candidates (Spanish/English) are highly desirable.

Additional Information:

All candidates selected for this position must be flexible regarding work schedules. The hours of operation for the West Valley City Call Center are 5:45 a.m. ? 11:00pm 7 Days a week including weekends and holidays. Training schedules may begin after 12:00pm and include working both weekend days and split days off.

The value begins with you.

Own Your Career.

* Competitive compensation
* Additional $1500 per year for Bilingual Employees -English/Spanish
* Tuition reimbursement (Up to $8,000 per year for full time employees)
* Long Term Savings Plan (Profit Sharing and 401K)
* Short and Long Term Bonus
* Comprehensive medical and dental benefits from day one (including prescription and vision care)
* Shift differential for Sundays (35%) and evenings (10%)
* Paid vacation, holidays and personal days
* Convenient location
* Onsite Fitness Center
* Onsite full service Cafeteria
* Phone/service discounts
* Employee discounts on Child Care, Automobiles, Mortgages, Tuition, Computer Systems, various Retailers and more!
* Opportunity for adancement - You own your career!

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.

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